Claim Process

Documents Needed For Insurance Claim

For Car Owner (Private)

For Commercial Car (Company Car)

IC
Driving License (Driver)
Cover Note or Insurance Policy
Vehicle Registration Card
Business Registration (front pages only)
Company Chop

Insurance Claim Process

Windscreen Damages Occur

An accident occurs, causing windscreen damage.

Customer Complaint

Customer Walks into Suhas Windshield, indicating an auto glass claim. Customer Indicates an auto glass claim.

Requirements

Customer should provide vehicle policy and related documents to Admin Staff.

Document Verification

Admin Staff to verify documents for next step, upon completion, the Staff will inform Technician to proceed with windscreen inspection and consult customer. Picture is taken before and after as proof to replace and repair.

Consultation

Technician will consult customer on how to take care of windscreen after replace/repair. Then, customer needs to sign the claim form.

Claim Submission

Admin Staff will submit the claim to Merimen System (Insurance Claim System), by adding the estimate value base cost.

Notification with payment

Claim processor will send a notification for Suhas to accept, and will get paid after 2 - 3 weeks accepting the offer.

Process Complete

Claim Process Complete.